FAQs - Dao Crafts

DAO CRAFTS FAQs

Contact Support: info@daocrafts.com | Response within 24 hrs
Last Updated: September 23, 2025

Ⅰ. CRAFT & MATERIALS

Q1: What defines Daocrafts’ design philosophy?
Our pieces celebrate material integrity and heritage techniques rooted in Wudang’s artisanal legacy. We focus on precision engineering, timeless aesthetics, and sustainable sourcing — never religious symbolism.

Q2: How do you ensure ethical material sourcing?
Through a 3-Pillar Verification System:

Geo-Traceable Origins: Stones like Tengchong nephrite jade (Yunnan) and Xinjiang obsidian are ethically mined with documented origins.
Eco-Compliance: Laser-cutting tech minimizes environmental impact; 92% water recycling in gem processing.
Fair Labor: All artisans receive wages ≥25% above regional minimums (independently audited).

Q3: What makes your craftsmanship unique?

72-Step Finishing: Stones are hand-polished through 8 grit stages (80 to 12,000 mesh) for a satin-luster finish.
Structural Innovation: Silk cords use a 16-strand Zhongguo Jie knotting technique (182kg tensile strength).
Metalwork: Clasps feature recycled 925 silver/rose gold with patent-pending magnetic seals.

Ⅱ. ORDERS & SHIPPING

Q4: What’s your return policy?

Standard Items: 30 days, unused in original packaging.
Custom/Crafted-to-Order: Non-returnable to honor artisan labor.

Q5: Do you ship globally?
Yes. Delivery times:

USA: 5–7 days (free shipping over $88)
EU/UK: 8–12 days (duties included)
Worldwide: 10–21 days

Q6: My order is delayed. What should I do?
Email info@daocrafts.com with:
① Order number
② Tracking screenshot
We resolve delays or reship lost items after 30 days.

Ⅲ. CARE & USAGE

Q7: How should I maintain my bracelet?

Cleaning: Wipe stones with a dry microfiber cloth; avoid chemicals.
Storage: Keep in included bamboo case to prevent scratches.
Durability: Silk cords withstand rain/gym use; beads resist 3m impact (ISO-tested).

Q8: Are your pieces safe for children?
Yes, if:
✓ Select hypoallergenic materials (silk, stainless steel).
✗ Avoid small-part designs for under-3s.
✗ Never chew gemstones.

Ⅳ. PERSONALIZATION & GIFTS

Q9: What gift options exist?
Three eco-friendly tiers:

Harmony Wrap: Recycled paper + hemp twine (free).
Silk Bundle: Handmade silk pouch + artisan note ($8.88).
Heritage Box: Solid walnut case + polishing kit ($28.88).

Q10: How long do custom engravings take?

Text/Initials: +3 business days.
Complex Patterns (e.g., mountain motifs): +7 days (hand-engraved by senior artisans).

Ⅴ. SUPPORT & SERVICES

Q11: What if my product breaks?

Free repair/replacement within 90 days (manufacturing defects).
Lifetime restringing: Return to Wuhan atelier for silk cord renewal ($18.88 shipping).

Q12: Why did my stone’s color change?
Natural variations occur due to:

Sunlight exposure (e.g., amethyst may lighten).
Skin chemistry (e.g., turquoise may darken).

Q13: How do I delete my account?
Email us with:
① Subject: “Account Deletion”
② Registered email.
Data purged in 72 hrs (transaction records retained for legal compliance).

KEY PRACTICES

Artisan Legacy: Master craftsmen like Chen Xia (18-year jade specialist) lead each piece.
Zero-Waste Policy: Stone fragments repurposed into micro-mosaic art.

KEY SYMBOLS LEGEND

🔄 Energy Renewal: Re-blessing service available
⚠️ Safety Note: Choking hazards, allergies, etc.
🌿 Eco-Promise: Plant-based packaging, carbon-neutral shipping
Need Help? Live chat Mon–Fri 9AM–5PM MST or email info@daocrafts.com.