DAO CRAFTS SHIPPING & RETURN POLICY

 

Ⅰ. SHIPPING PROCEDURES

1. Processing Time

• Orders ship within 1–2 business days (excluding weekends and public holidays).
• Additional processing time may be required for customized and handcrafted cultural items, generally around 3–5 business days depending on the design and craftsmanship.

 

2. Delivery Timelines & Costs

 

📦 Eco-Packaging: Recycled rice-paper wraps and biodegradable fillers are used whenever practical to reduce unnecessary packaging and support a more environmentally conscious approach to traditional craftsmanship.

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Ⅱ. RETURN PROTOCOLS

1. Eligibility Window

• Standard Items: Eligible for return within 30 days from the date of delivery.
• Non-Returnable:
  • Customized or personalized items made according to the customer’s specific requirements.
  • Items that have been significantly altered, damaged, used, or modified after delivery.

 

2. Return Conditions & Fees

⚠️ Important: All returns must include the original packaging and order number. Items should be returned in unused and resalable condition unless the return is related to damage or a verified manufacturing defect.

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Ⅲ. RETURN PROCESS

Step-by-Step Guide:

1. 1. Notify Us: Email support@daocrafts.com within 30 days:
      • Order number + reason for return + photos if the item is damaged or defective.

 

1. 1. Receive Authorization: Our support team will provide the appropriate return instructions:
      • Prepaid return label for eligible damaged or defective items OR
      • Return address and applicable fee information for change-of-mind returns.

 

1. 1. Ship Back: Use a tracked shipping service such as USPS, DHL, FedEx, or another reliable carrier recommended by our support team.

 

1. Refund/Replacement:
   • Refunds are normally processed within 72 hours after the returned item is received and inspected.
   • Approved replacements are normally shipped within 48 hours after the replacement is confirmed.

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Ⅳ. SPECIAL CONSIDERATIONS

1. International Returns

• Import duties, customs charges, and applicable taxes are generally non-refundable unless otherwise required by applicable law.
• Return address:
  Please email support@daocrafts.com before returning an international order to receive the appropriate return address and instructions.

 

2. Cultural Craftsmanship & Product Integrity

• Some Daocrafts products are created using traditional-inspired designs, natural materials, handcrafted techniques, and cultural decorative elements, and their appearance may naturally vary from piece to piece.
• Natural variations in color, texture, grain, stone patterns, handcrafted details, and other material characteristics are considered part of the individual character of traditional-inspired craftsmanship.
• Customized or personalized products may not be eligible for return because they are created according to specific customer requirements.

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Ⅴ. KEY EXCEPTIONS

 

Contact Support:
✉️ support@daocrafts.com

 

For questions about shipping, returns, exchanges, customized products, traditional Chinese cultural crafts, or order-related issues, please contact our customer support team at support@daocrafts.com. Our team will provide assistance according to the specific product and order circumstances.

 

© 2025 Daocrafts Ltd. | Wuhan, Hubei, China