DAO CRAFTS SHIPPING & RETURN POLICY

 

Ⅰ. SHIPPING PROCEDURES

1. Processing Time

• Orders ship within 1–2 business days (excludes weekends/holidays).
• Delays may occur for custom/blessed items (3–5 days).

2. Delivery Timelines & Costs

📦 Eco-Packaging: Recycled rice-paper wraps + biodegradable fillers.

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Ⅱ. RETURN PROTOCOLS

1. Eligibility Window

• Standard Items: 30 days from delivery.
• Non-Returnable:
  • Customized or blessed items (e.g., engraved talismans).
  • Opened energy kits (crystals, ritual tools).

2. Return Conditions & Fees

⚠️ Important: Returns must include original packaging and order number.

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Ⅲ. RETURN PROCESS

Step-by-Step Guide:

1. Notify Us: Email returns@daocrafts.com within 30 days:
   • Order number + reason + photos (if damaged).
2. Receive Authorization: We email:
   • Prepaid label (for damaged items) OR
   • Return address + fee invoice (for change of mind).
3. Ship Back: Use tracked service (e.g., USPS, DHL).
4. Refund/Replacement:
   • Refunds processed within 72 hrs of receipt.
   • Replacements shipped within 48 hrs.

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Ⅳ. SPECIAL CONSIDERATIONS

1. International Returns

• Duties/taxes non-refundable.
• Return address:
  email us for the nearest addresses

2. Spiritual Integrity Clause

• Ritual-blessed items are energetically sealed upon creation.
• Returns disrupt this alignment; thus, non-refundable.

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Ⅴ. KEY EXCEPTIONS

Contact Support:
✉️ returns@daocrafts.com (CC: info@daocrafts.com)

© 2025 Daocrafts Ltd. | Wuhan, Hubei, China